Returns, exchanges and cancellations

📌 1. Order cancellation

• If you want to cancel your order before it is shipped, you should contact customer service as soon as possible.
• Instead of canceling the order after the cargo exit return process you need to start.

📦 2. Right of withdrawal / refund

In Turkey, consumers are generally 14 days to withdraw has This time:

• It starts from the day the product is delivered to you.
• You must notify your withdrawal request in writing (e-mail / site message, etc.). (My Underwear Market))

📍 3. Exchange Transactions

• Report your product exchange request through customer service.
• With the return process, reorder may need to be performed (especially for different size/model).

🧵 4. REFUND CONDITIONS

The main conditions you should pay attention to for returns are:

✅ Product undamaged, unused And it should be resalable.
❌ Underwear products are normally returned/exchanged due to hygiene rules. may not be suitable (In addition, it can be made difficult to return on products with unpacked products). (My Underwear Market))

📌 the invoice and the product must be returned with all the accessories. (My Underwear Market))

💰 5. Shipping Fees

• Customers requesting a refund or exchange may be responsible for the return shipping fee. (My Underwear Market))

💳 6. Refund

• For approved returns, the product price is returned with the method you have paid.
• Refunds in credit card payments, depending on the bank’s processes It may take a few business days.

📞 7. APPLICATION AND CONTACT

You can submit your return/exchange/cancellation requests in the following ways:

• 📱 Phone: The contact number given through the site (e.g. WhatsApp Support Line)wholesale clothing market))
• 📧 E-Mail: E-mail address (wholesale clothing market))
• 🤝 on the site Customer Service / Order Tracking / Contact Form via.

⚡️ 8. LEGAL BASIS

These applications are in Turkey Law No. 6502 on Consumer Protection and Distance Sales Contracts Regulation in effect. (My Underwear Market))

📌 Suggestions

• Be sure to provide correspondence or registered communication with customer service before returning the product.
• Invoice and return request letter must be included in the return package.